The Right Direction for
Media Buying Software

The Right Direction for
Media Buying Software

Help is Always Close at Hand

Whether you're exploring COMPASS with a free trial
or managing an active subscription, we're here to support your success.
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COMPASS Help
In-depth documentation and step-by-step guidance.
Video Tutorials
Short, focused videos to help you learn and get things done.
Personal Assistance
Get direct help from the COMPASS support team via email.
Help Online
The Complete COMPASS Help System — Available Online
Every function, every feature, how-to-guides, and step-by-step instructions to help you make the most of COMPASS.
COMPASS Help is available instantly. Just place your mouse pointer over whatever you need assistance on, then press the F1 function key on your keyboard.
COMPASS Help Online
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Support Included
All trial and active subscription plans include access to our knowledge base, email support, and service reports.
Free Trial Support
Full support during your 60-day trial.
Subscription Support
Ongoing help for the life of your subscription.
Service Report
Service Reports
Need technical help? Our team can provide assistance in troubleshooting database issues to keep you moving.
Diagnostic Assistance
We'll analyze and help resolve issues.
Database Support
Submit a Service Report to get in-depth assistance.

Frequently Asked Questions

You'll receive the same support as paying subscribers. We want to ensure your experience with COMPASS is a positive one, so we're available by chat and email to answer any questions or assist with any problems.
Service Reports are a diagnostic system built directly into COMPASS. If you encounter an unusual situation while using the program, you can choose to generate a Service Report. The report sends a complete copy of your COMPASS database, along with technical information about your computer, to our support team. This allows us to diagnose the problem quickly and, when necessary, provide a fix to get you back up and running as soon as possible.
All information submitted with a Service Report is kept strictly confidential and deleted once the issue has been resolved.
No. Your subscription fees cover all support expenses. We extend support during the 60-day trial period as a courtesy to you, and to show our commitment to your satisfaction with COMPASS.
Yes! The Help file takes you step-by-step through the process of networking COMPASS. When logged in, each computer will access a common database so all users see the same client, campaign, and schedule information. There is no additional charge for this functionality, but each computer must have its own subscription.
No. As long as you have a current subscription, all updates and new features added to COMPASS are provided at no additional charge.
Yes! You can view our tutorials on the Tutorials page of this web site, or watch them on YouTube. Additional tutorials are continually being added.
Start Your 60-Day Free Trial Today
Experience the complete COMPASS Media System risk-free for 60 days.
No credit card or email required.
Your trial does not automatically convert to a subscription.